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Managing Disruptive Behaviour: Balancing Patient Safety with the Rights and Dignity of Physicians

Medical staff leaders today face a tough challenge in supervising professional conduct of medical staff and dealing with their disruptive behaviour, while protecting patients from any kind of potential harm.

Disruptive conduct is a style of interaction with patients or physicians and while identifying this, it is important that behaviours are linked to their direct and indirect effect on patient care and the patient care environment, according to American Medical Association.

A legal, regulatory and accreditation mandate, which aims to eliminating professional conduct that creates a hostile environment for patients, has been rolled out.

A road map for approaching disruptive behaviour is provided, which may have a detrimental effect on patients, staff members and physicians if it is not properly addressed.

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