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Patients as Experts, Patients as Partners: Integrating the Patient and Family Voice into Hospital Operations

This white paper identifies patient and family advisory councils as a means for hospitals to receive direct input from patients and families, to allow them to provide better patient care.

These councils are designed to meet regularly to discuss opportunities for improvement within the hospital from the patient and family perspective.

Members of the council provide important feedback to the hospital, and become knowledgeable ambassadors for the organisation out in the community.

This white paper discusses the aspects of partnering with patients as part of an overall culture of patient-centered care, and how those partnerships can yield important results for each hospital.

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