Consumer-Driven Outcomes Management: a New Paradigm for Quality and Efficiency Improvement in Behavioural Health
16 March 2010Consumer empowerment and the drive for accountability are key to transforming the behavioral healthcare system. Empowering consumers to take a more active role in assessing mental healthcare outcomes dramatically improves the quality and efficiency of services.
Achieving high quality, and the efficiency improvements promised by greater empowerment and accountability will require the behavioural healthcare system to embrace a new paradigm of consumer-driven outcomes management.
Consumer-driven outcomes management has been known to be consumer friendly, highly feasible for clinicians and easily implemented using current technology. Most importantly, it has been repeatedly shown to dramatically improve the quality and efficiency of services.
Policymakers and regulators should explore legislative and regulatory actions that promote evidence-based consumer-driven outcomes management in order to achieve significant improvements in the quality and efficiency of the behavioural healthcare system.
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Consumer-Driven Outcomes Management: a New Paradigm for Quality and Efficiency Improvement in Behavioural Health
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