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Dutch University Medical Center to optimise communication with Mitel technology

24 June 2013

UMCU

The University Medical Center Utrecht (UMCU) in the Netherlands has deployed Mitel private cloud technology to optimise communication among over 11,000 doctors, nurses and healthcare employees.

Designed, implemented and managed by Zetacom, the new platform integrates with Mitel healthcare applications that comprise a custom designed application for smartphones.

Additionally, the new system integrates desk-based telephony, mobile data, messaging and medical alarm applications.

UMCU multimedia cluster manager Jan van Alphen said that a custom implementation is necessary for 24/7 organisations like UMCU.

"After an extensive test and selection process, we selected Mitel as the best solutions provider and Zetacom as the best system integrator to replace our complete communication platform."

"After an extensive test and selection process, we selected Mitel as the best solutions provider and Zetacom as the best system integrator to replace our complete communication platform," van Alphen added.

As part of the deployment, over 3,500 employees will use Mitel's GSM technology, while a Zetacom-designed custom application will enable secure distribution of alarm messages within the private GSM environment.

Furthermore, in the future employees will be able to connect to other healthcare applications by means of their smartphone.

The entire UMCU, including Academic Hospital Utrecht, Wilhelmina Children's Hospital and the Medical Faculty Utrecht and centralised management and maintenance, will leverage the MiVoice Business Multi-Instance platform whereas the Central Military Hospital will remain separate, yet connected.

Providing access to a range of telephony and messaging features, the technology can also be integrated to an existing Lync environment using MiVoice for Lync, said Mitel.


Image: A total of 11,000 doctors, nurses and healthcare employees at the University Medical Center Utrecht will use the Mitel Private Cloud solution. Photo courtesy of Calpa.