Warrington and Halton Hospitals NHS Foundation Trust in north-west England, UK, has reduced document turnaround times following the deployment of digital dictation from Winscribe among 400 users.
As part of the contract between Winscribe and the trust in late 2011, Winscribe integrated with the trust's in-house clinical correspondence system, Medicorr, created 400 user profiles and trained the consultants and secretaries to use the new system.
The integration enables patient demographics to be automatically introduced into the dictation workflow, thereby accelerating the production of clinical documents and avoiding transcription errors.
The trust's IM&T project manager Emma O'Brien said the trust's consultants and secretaries chose Winscribe.
"We asked consultants to do some dictation in clinic or on the ward and then routed it to the secretaries who were able to transcribe it. They have all taken to the new system really well," O'Brien added.
"We have had fantastic support. Whenever there was a teething problem, we were able to get straight through to the helpdesk or had a rapid response to our emails. Any issues were dealt with quickly and efficiently enabling us to achieve this rapid roll out."
The 570-bed trust has installed Winscribe digital dictation at two sites: Warrington Hospital, which features complex surgery and A&E departments, and Halton Hospital, a centre of excellence for routine surgery.
Winscribe UK healthcare manager Chris Rodwell said, "Clinicians and secretaries now demand digital dictation, so there is good clinical engagement. Training is easier than ever thanks to our user-friendly system."