GYANT automated chat solution enables coronavirus screening and care navigation support for all Intermountain Healthcare patients. Credit: Fusion Medical Animation on Unsplash.

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The patient connection and relationship management company Gyant and Intermountain Healthcare have jointly developed Covid-19 Screener and Emergency Response Assistant (COVID-19 SERA).

The automated chat solution provides coronavirus screening and care navigation support for all Intermountain Healthcare patients, and directs them appropriate medical settings.

Furthermore, it answers questions related to Covid-19 symptoms and prevention and educates patients to prevent further spread of the virus.

COVID-19 SERA also provides latest information about the pandemic’s spread from the Centers for Disease Control and Prevention (CDC) and Intermountain infectious disease clinicians.

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A highly customised version of Gyant’s COVID-19 SERA, branded as ‘Scout’ is used by Intermountain to enable information dissemination.

Intermountain Healthcare chief consumer officer Kevan Mabbutt said: “At Intermountain, we’re committed to keeping our patients informed and giving them access to the tools and support they need during this critical time.

“That’s why we worked with GYANT to develop ‘Scout,’ a friendly virtual assistant that provides on-demand screening and answers to our community’s Covid-19-related questions.

“‘Scout’ is especially important with Covid-19 because it helps people get symptoms checked out quickly and easily while social distancing at home and prioritises testing and telehealth resources for those who need them most.”

Intermountain reported more than 157,000 visitors in 2.5 weeks, since the deployment of COVID-19 SERA on its website. The tool is claimed to have conducted Covid-19 screenings for Intermountain patients with a 93% screening completion rate.

Based on guidelines from the CDC and Intermountain infectious disease clinicians, Intermountain’s instance of the COVID-19 Screener and Emergency Response Assistant will continue to be updated.