Ohio health system, Press Ganey Associates sign agreement to improve patient care

14 January 2013 (Last Updated January 14th, 2013 18:30)

Catholic Health Partners, a nonprofit health system in Ohio, US, and Press Ganey Associates have signed a multi-year patient experience improvement agreement to carry out census-based surveying as a means of more fully capturing the voice of the patient.

Catholic Health Partners, a nonprofit health system in Ohio, US, and Press Ganey Associates have signed a multi-year patient experience improvement agreement to carry out census-based surveying as a means of more fully capturing the voice of the patient.

Catholic Health Partners chief quality officer Steve Grossbart said that Press Ganey's census-based surveying approach is a powerful tool to give a voice to each patient, and will be vital in allowing the health system to create high-quality health delivery networks.

"Robust data enhances the understanding of the patient experience at the sub-population level and is the best way to develop targeted, actionable strategies to drive continuous, sustainable improvement."

"By capturing more data, we are able to look at segmentations - individual units, particular shifts, or specific days of the week - with greater reliability, accuracy and confidence," Grossbart added.

"As a result, we will be able to derive meaningful analysis that will help us as we continue to improve the patient experience."

The collected data will allow Press Ganey and Catholic Health Partners to develop actionable insights designed to improve the quality, safety and cost of the patient experience.

Press Ganey will use additional data to derive more meaningful segmentation and analysis, mainly in Catholic Health Partners' emergency departments and outpatient services.

Press Ganey president Joe Greskoviak said that census-based surveying will allow Catholic Health Partners to understand its patient population with greater granularity and is a model for all providers.

"Robust data enhances the understanding of the patient experience at the sub-population level and is the best way to develop targeted, actionable strategies to drive continuous, sustainable improvement," Greskoviak added.

The health system will also start conducting CG-CAHPS surveys, prior to government requirements.