The treatment of some older people in hospitals in Wales is “shamefully inadequate”, according to a report by Ruth Marks, the country’s older people’s commissioner.
The review was carried out after a public consultation and a poll of 1,500 people, and gathered evidence through hospital visits and written data.
The report found examples of poor practice such as refusing to help the patients in the bathroom, ignoring people’s privacy and an overall poor communication.
It also found that older people have very low dignity and respect expectations when treated in hospitals.
The report outlined a series of recommendations for older people care, which include enhancing dignity and respect of older people in the wards, and equipping staff to support people with dementia.
The review recommends the prioritising of continence care, as well as ensuring that consultations between patients and clinical staff are held in private.