Malaysia Pilots SMS Queuing System

14 January 2010 (Last Updated January 14th, 2010 18:30)

The Malaysian Health Ministry is working on a pilot project to introduce an SMS-based system at hospitals in an effort to reduce patient queues. The new queue management and appointment reminder system will send out an SMS to patients, informing them that there are five patients before

The Malaysian Health Ministry is working on a pilot project to introduce an SMS-based system at hospitals in an effort to reduce patient queues.

The new queue management and appointment reminder system will send out an SMS to patients, informing them that there are five patients before their turn, according to the New Straits Times.

The new system will also provide updated statistics of services provided by different hospitals in the country.

The statistics will then be used by the ministry to monitor the number of patients, the illnesses being treated and the duration of visits at various departments within the hospital.

The ministry will start implementing the system at hospitals and clinics that have high patient inflow, once the pilot project is successfully completed.