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October 31, 2012

Texas surgical hospital to revamp remote interpreting services

Texas Institute for Surgery (TIS) at Texas Health Presbyterian Dallas, US, has selected InDemand Interpreting's video remote interpreting (VRI) technology to improve language interpreting services.

By admin-demo

Texas Institute for Surgery (TIS) at Texas Health Presbyterian Dallas, US, has selected InDemand Interpreting’s video remote interpreting (VRI) technology to improve language interpreting services.

The surgical hospital will use the VRI technology, designed to remove communication barriers, for its limited english proficiency (LEP) and hard-of-hearing (ASL) patients.

"InDemand’s video remote interpreting (VRI) technology allows us to access a certified medical interpreter within seconds to ensure that communication barriers are removed and patient-provider communication is understood."

Texas Institute for Surgery business development vice president Adriane Wilson said the Dallas is the sixth largest Spanish-speaking metropolis in the US.

"With such a large LEP population, it is critical for us to provide our patients with easy access to English interpretation," Wilson added.

"InDemand’s video remote interpreting (VRI) technology allows us to access a certified medical interpreter within seconds to ensure that communication barriers are removed and patient-provider communication is understood."

The software enables faster clinical management decisions by facilitating instant communication and quality care.

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With the VRI solution healthcare providers can achieve compliance with the Joint Commission standards of providing interpreters and translation services.

The technology will allow the hospital to reduce interpreting costs and avoid charges for mileage, travel and other costs associated with onsite interpreting, according to InDemand.

InDemand Interpreting chief executive officer Daniel Pirestani said TIS’ adoption of InDemand’s VRI technology demonstrates its commitment to strive to achieve equal care and the highest level of care for all patients.

"We will continue to develop innovative healthcare technology to accelerate the health and wellbeing of LEP patients and to help healthcare organisations reduce costs and risks, improve efficiencies and ensure compliance," Pirestani added.

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