The Mid-Maryland Musculoskeletal Institute (MMI) of Frederick in the US will provide sign language interpreters for deaf patients to help them communicate with staff during their consultation.
MMI has entered into a voluntary resolution agreement reached with the US Department of Health and Human Services for the interpretors, following an investigation by the Department’s Office for Civil Rights (OCR) into complaints that alleged MMI discriminated on the basis of disability.
The OCR identified a number of concerns with MMI’s policies and procedures for communicating with deaf or hard-of-hearing people and the institute voluntarily agreed to take the steps necessary to ensure compliance and improve communication.
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