National Health Service (NHS) Trusts across the UK may not be monitoring the performance of out-of-hours GP services effectively and failing to spot patient safety concerns, according to a new report.
The Care Quality Commission (CQC) reviewed five Primary Care Trusts (PCTs) that offer out-of-hours services and found that trusts failed to monitor the quality of care in a consistent manner, missing out on potential problems and indications of poor care.
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PCTs should check the quality of clinical decisions and call handling, the adequacy of staffing, shifts covered by locum doctors and the training they receive, the report said.
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