Cornerstone Health Care in North Carolina, US, has selected the PatientPoint patient engagement platform to improve the patient experience and align front office and back office workflows.

During the first phase of implementation PatientPoint will deploy electronic point-of-care check-in/check-out devices to streamline administrative processes, perform medication management, administer screenings and assessments, and render patient satisfaction surveys.

The company will also help Cornerstone to develop clinical workflows for its care team members within the patient-centered medical home (PCMH) and accountable care organisation (ACO) models, allowing physicians to review patient data quickly and easily at the point of care.

"We see PatientPoint as a tool that not only allows us to enhance our patients’ experience, but also one that augments our existing- population health tools by creating a delivery infrastructure to message patients at the point of care."

Cornerstone Health Care chief medical officer John Walker said as Cornerstone advances its PCMH and ACO models, it aims to strengthen physician-patient engagement to improve clinical outcomes and manage costs.

"We see PatientPoint as a tool that not only allows us to enhance our patients’ experience, but also one that augments our existing- population health tools by creating a delivery infrastructure to message patients at the point of care," Walker added.

"We believe this will help patients become more actively involved in managing their conditions more effectively, and create more meaningful conversations with their physicians."

PatientPoint Coordinated Care Solutions president Raj Toleti said PatientPoint is the right partner for Cornerstone’s ACO, as the company offers an efficient way to get the right information to physicians and staff members at the point of care, and perfect the patient experience in and out of the office.

"We look forward to working with Cornerstone to enable better patient engagement with the care team, and drive action to improve health outcomes," Toleti added.

Cornerstone Health Care also uses PatientPoint Waiting Room Networks and Exam Room Networks health information programs in several of its locations, according to PatientPoint.