Customer experience provider itel has introduced its inaugural telehealth service in response to the critical shortage of healthcare professionals in the US.
itel Med aims to connect US patients with Jamaican registered nurses (RNs), leveraging the latest remote diagnostic tools to offer care.
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The virtual nursing solution was unveiled at the American Hospital Association (AHA) Leadership Summit this month.
itel has partnered with Trusted Technologies, a digital health software product development company from California, for this virtual nursing solution.
This partnership enables a telehealth platform that supports a range of services, from patient intake to supportive coaching.
Patients can access the virtual care provided by Jamaican nurses through a secure link, with an operational setup that ensures compliance within licensed jurisdictions.
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By GlobalDataThe service includes remote monitoring capabilities, allowing the collection of health data encompassing range-of-motion analysis, blood pressure, and virtual heart and lung exams, offering real-time insights into patients’ health.
itel CEO and founding chairman Yoni Epstein: “Caribbean nurses are already highly regarded for their extensive training and excellent level of care, as well as their familiarity with American healthcare standards and policies. In fact, 16% of America’s nurses already come from Caribbean descent.
“So, it was a natural evolution to combine our CX expertise and training with the medical expertise of Jamaica’s RNs, fusing our talent for hospitality with virtual care, to not only alleviate staff shortages, but to elevate the patient experience, while giving providers new ways to scale services in a cost-effective way.”
itel Med is initially entering Jamaica’s nursing pool, with plans to expand to other regions as the demand for virtual nursing services grows, both within and outside the US.
