US-based healthcare company Confido Health has raised $10m in a Series A funding round to enhance its AI-powered voice agent platform for healthcare providers.
The round was spearheaded by Blume Ventures, with contributions from new investors Schema Ventures and Vicus Ventures, as well as existing backers Medmountain Ventures, Together Fund, and DeVC.
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Additionally, strategic healthcare operators from Memora Health, Innovaccer, and Confido’s customers also took part in the funding.
This latest investment raises the company’s total funding to $13m.
Approximately 80% of patients use phones to reach out to healthcare providers, frequently leading to extended hold times, and delayed call backs.
Meanwhile, front desk staff at healthcare facilities are overwhelmed, and staffing shortages hinder their ability to scale effectively.
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By GlobalDataConfido Health aims to address these challenges with AI voice agents designed specifically for healthcare operations. The company claims that its system completely replaces conventional phone trees.
Voice agents respond on the first ring, authenticate callers, verify eligibility, and address patient requests such as referrals, prescription refills, intake processes, payments, status updates, and appointment bookings.
In instances where complex cases necessitate human intervention, the system facilitates transfers to staff members.
Every interaction is stated to be meticulously recorded in the electronic health record (EHR).
In a market where fewer than half of patient calls are resolved on the first attempt, Confido is designed to answer, resolve, and document requests in a single call, stated the company.
The platform is claimed to provide benefits for multi-site operators. By centralising patient access onto a single platform, Confido stated that it facilitates a cohesive patient experience, reduces overhead costs, and accelerates growth.
Confido Health co-founder and CEO Chetan Reddy said: “Healthcare is at an inflection point. Labor shortages and rising patient demand mean practices can’t keep scaling front desks the way they used to.
“At the same time, building AI for healthcare isn’t like other industries – it requires deep empathy for both staff and patients. Our agents are designed to support people, not replace them, so patients get faster access and workers feel less stressed. That combination is what makes this moment so powerful.”
