CVS Health company Aetna has unveiled the new digital tool, Aetna Care Paths, to transform the healthcare experience for both medical professionals and their patients.
This launch is part of Aetna’s ongoing investment in technology that enhances user experiences and simplifies healthcare navigation.
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Aetna Care Paths, accessible through the Aetna Health app, offers a streamlined digital service that provides clarity on healthcare procedures, benefits, and personalised care recommendations.
It features US patent-pending technology that is designed to deliver customised programme suggestions to aid members in their healthcare journey.
Members with specific health conditions can now benefit from a personalised overview of their benefits data, alongside a care team through Aetna Care Paths.
Using AI, the tool curates health and wellness programmes that are custom-tailored to individual needs, including the option to receive additional support by ordering care kits.
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By GlobalDataAetna senior vice-president and chief digital and technology officer Nathan Frank said: “Aetna Care Paths are one example of CVS Health’s $20bn multi-year digital investment in making health care simpler to navigate, a key aspect of Aetna’s strategy of leveraging technology to deliver a better experience for our members and providers.
“Leading-edge digital tools, including AI, support members at every stage of their health journey.”
The Aetna Health app also features several recent enhancements. These include the ability to schedule vaccines at local CVS Pharmacies and MinuteClinics, a visual ‘doughnut’ chart for claims breakdowns.
An AI-powered chat will also be available for quick assistance, and Smart Compare can be used for personalised provider recommendations.
In addition, the app also introduces a dark mode interface to improve accessibility and viewing comfort.
