Fisher-Titus Medical Center in the US has improved healthcare access for patients in northern Ohio by deploying the Luma Health platform.
This platform was employed at 17 departments and multiple service lines of Fisher-Titus.
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The healthcare access technology partnership will see Fisher-Titus continue to roll out the platform across its complete system through next year.
Integration into X-ray, lab, mammography, and convenient care service lines allows patients to manage and prepare for their appointments from any location.
They can now schedule outpatient appointments online on their own for digestive health, family medicine, paediatrics, surgery, and urology by visiting the Fisher-Titus website.
This digital scheduling capability is intended to streamline the appointment process and improve patient convenience.
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By GlobalDataLuma Health co-founder and chief technology officer Aditya Bansod said: “For years, we’ve admired Fisher-Titus Medical Center’s leadership and innovative approach to technology, both in their community and among peer organisations using Oracle Health.
“We’re thrilled to build on our relationship and partner with them on the next phase of patient access, with fewer bottlenecks and easier access to care.”
Through the partnership, patients can also enrol to receive automated waitlist offers that are integrated with the Fisher-Titus schedule in Oracle Health directly.
Enrolment is available via SMS, and patients will receive personalised messages to help them keep up with preventative care and receive timely updates, such as weather-related closures.
The collaboration between Fisher-Titus and Luma Health is designed to help staff spend more time assisting patients directly and delivering service.
By using personalised SMS broadcasts to reach patients at scale, staff are expected to save more than 300 hours each month on manual phone calls and voicemails.
