North Mississippi Health Services (NMHS) has chosen NRC Health as its long-term collaborator for managing and enhancing healthcare experiences throughout its network in north-west Alabama and north Mississippi, US.
NMHS operates in 24 counties and offers services through clinics and hospitals, and seeks to advance family- and patient-centred care.
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It manages eight hospitals under North Mississippi Medical Center, more than 70 primary and specialist care clinics, and four nursing homes, as well as provides telehealth service offerings.
The collaboration encompasses market insights and patient experience solutions.
These solutions provide NMHS with access to tools that aim to support decision-making, strengthen consumer understanding, and streamline provider and patient feedback across the health system.
The implementation process is currently in progress to foster leadership involvement, promote cross-functional alignment, and initiate early enhancements in patient experience and operational effectiveness.
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By GlobalDataNMHS chief quality officer Melody Poole said: “Our goal at NMHS is to create exceptional experiences for every person, at every touchpoint.
“Partnering with NRC Health enables us to consolidate platforms, focus on what matters most, and equip our teams with the tools and insights they need to drive real improvement. We are thrilled about the alignment between our mission and NRC’s.”
NRC Health CEO Trent Green said: “North Mississippi Health Services has an extraordinary legacy of innovation and community commitment.
“Their dedication to patient- and family-centred care aligns perfectly with NRC Health’s mission of human understanding. We are honoured to stand beside NMHS as they advance their vision, elevate experiences, and continue improving health outcomes for the people they serve.”
In November 2024, Cooper University Health Care partnered with NRC Health to enhance patient experience by providing humanised healthcare solutions and generating data-driven insights.
