Tebra has launched the new AI Review Replies and AI Review Insights features as part of its EHR+ Patient Experience package.
These functionalities enable healthcare practices to manage their online reputation while ensuring compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations.
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They leverage native AI-driven sentiment analysis and automated review response capabilities and aim to tackle the challenges faced by healthcare practices.
AI Review Replies allows practices to respond to Google reviews in less than one minute through the use of AI.
After analysing the reviews, the system categorises them as neutral, negative, or positive, and generates HIPAA-compliant responses that exclude protected health information while ensuring professional communication.
Tebra chief product and technology officer Kyle Ryan said: “Healthcare practices are overwhelmed managing patient care while trying to maintain their online presence.
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By GlobalData“Our AI Review Replies solution eliminates the time burden of crafting individual responses while ensuring every patient feels heard and every review strengthens practice reputation.”
AI Review Insights consolidates and categorises patient reviews into actionable insights using machine learning algorithms and sentiment analysis.
The feature evaluates feedback across five key areas: communication, care, staff, scheduling, and waiting times.
By identifying patterns in positive, as well as negative comments, the system enables practices to make informed, data-driven improvements to their operations.
Both AI features are integrated into Tebra’s unified EHR+ platform, removing the necessity to switch between multiple systems.
AI Review Replies and AI Review Insights require minimal setup and automatically integrate with existing Google business profile connections and are available to Tebra EHR+ Patient Experience customers.
