Altera Digital Health has launched TouchWorks Note+, an ambient listening and note generation solution intended to streamline the documentation process for healthcare providers.

The new solution, which is fully integrated with TouchWorks EHR, represents an advancement in Altera's plan to develop AI and modernise electronic health record (EHR) workflows.

TouchWorks Note+ is claimed to be the sole solution that seamlessly integrates and transforms provider inputs from ambient listening, voice dictation, text entry, and pre-set macros into structured and codified data suitable for clinical applications and billing purposes.

The system captures ambient audio from both desktop and, in compatible setups, from mobile devices. It discreetly records natural conversations during clinical interactions, enabling healthcare providers to concentrate entirely on their patients and foster stronger connections, stated the company.

Following the appointment, the solution produces a comprehensive, editable draft of notes for the provider to review and finalise with ease.

Altera stated that the integration of the new solution with TouchWorks EHR eliminates the need for multiple logins or duplicate data entry.

This approach standardises documentation across visits, leading to more efficient charting and improved accuracy and consistency in coding. As a result, practices can depend more reliably on the data for future applications.

Furthermore, due to the proprietary AI coordination platform, Altera stated that it can utilise the most advanced current and future large language models (LLMs) to facilitate precise and efficient data processing across various specialities and modalities.

Altera Digital Health chief medical officer Dr Jeanne Armstrong said: “As a practising physician, I know firsthand the toll documentation can take on clinical time and cognitive load.

“TouchWorks Note+ reimagines the provider experience, allowing providers to stay present with patients while the technology works behind the scenes. It’s not just about documentation efficiency. It’s about restoring the human connection between provider and patient.”

Altera described TouchWorks Note+ as the first in a series of planned AI-driven developments aimed at giving providers more time with patients by reducing time spent on documentation.