Denver Health has partnered with Nabla to implement an ambient AI assistant across its network, aimed at enhancing care delivery for vulnerable populations.

The integration of Nabla's AI assistant will help to improve the clinical workforce's capacity, enabling them to treat more patients.

Denver Health provides healthcare for uninsured or underinsured patients, as well as those who have limited access to care.

Despite this, the complex needs of these patients, combined with the inherent funding challenges of safety-net health systems and a growing healthcare workforce shortage, have increased the administrative burden on clinicians.

This has contributed to clinician burnout, with an estimated two hours of administrative work required for every hour spent with patients.

During a pilot conducted for eight weeks, Nabla's ambient AI assistant was deployed by 50 clinicians of Denver Health across 12 specialities.

Denver Health associate CMIO and AI officer Daniel Kortsch said: "Within days, providers using Nabla experienced improved face-to-face interactions and noted considerable improvements with work-life balance.”

The integration of Nabla with Denver Health's electronic health record (EHR) system, Epic, was seamless, eliminating the need for clinicians to switch between multiple systems.

This integration led to a 40% reduction in time spent on Epic notes.

Nabla also proved beneficial in overcoming language barriers, offering Spanish, French, and Russian versions to facilitate communication with non-English speaking patients and caregivers.

Nabla co-founder and CEO Alex LeBrun said: "By enabling Denver's clinicians to focus on patient care rather than taking notes, we hope to strengthen the doctor-patient relationships and take one step closer towards health equity while minimising clinical burnout."

Nabla was adopted by Denver Health after the pilot, with 400 clinicians signing up in the first week of system-wide deployment.

In the first month, approximately 16,000 clinician-patient encounters used Nabla.

Denver Health and Nabla are now focusing on further developments, such as coding optimisation for clinical documentation improvement (CDI) and hierarchical condition category (HCC), and plan to create custom clinical note templates for transgender patient care.