Evolve Psychiatry in the US has selected eClinicalWorks’ AI-powered healow Genie contact centre solution for improving patient engagement.

The solution is designed to enhance patient communication and simplify administrative tasks at Evolve Psychiatry.

Evolve Psychiatry CEO Dr Priyadarshan Bajpayi said: “Evolve Psychiatry has always been dedicated to providing individualised care, and healow Genie is going to be a great complement to our practice.

“The AI-powered contact centre solution will address common communication challenges such as high call waiting times, appointment rescheduling issues, and patient balance reminders.

“By enhancing patient communication, we expect a significant increase in patient satisfaction and retention. healow Genie will make our lives easier while eliminating the need for costly after-hours services.”

Evolve Psychiatry has been serving New York for more than ten years, providing care for addiction challenges and a variety of mental health conditions.

The incorporation of the AI tool is intended to better support the needs of the patients, allowing staff to focus on more complex tasks.

eClinicalWorks CEO and co-founder Girish Navani said: “Our collaboration aims to provide a superior patient experience.

“The AI-powered contact centre will ensure patients receive timely and effective care, fostering a supportive environment for patients and staff.”

According to eClinicalWorks, healow Genie uses self-service tools and intelligent assistance to improve engagement and operations.

The deployment at Evolve Psychiatry is expected to ensure that each patient receives the requisite support and attention.

In April 2024, Primary Care Medical Partners selected eClinicalWorks’ AI-driven electronic health record (EHR) solutions and Sunoh.ai to improve clinical workflows while minimising physician burnout.