Northwell Health and K Health have introduced a clinical AI-powered virtual primary platform aimed at improving patient access to comprehensive care across the US state of New York.
The new service, Northwell Primary Care Now, enables patients to receive tailored, quality care 24/7 via virtual visits or in-person appointments, using K Health’s AI for initial triage and symptom assessment.
Patients can book same-day appointments with clinicians at Northwell through the service, and all care is fully integrated into Northwell’s system, ensuring continuity and coordination across its services and facilities.
Before seeing a doctor, patients interact with an AI medical chat which collects information about symptoms and prepares it for physicians, making consultations more streamlined and focused.
The technology is intended to support traditional medical care, aiming to enhance responsiveness, optimise data collection and improve care outcomes while keeping patient-physician interactions central.
Northwell Health CEO John D'Angelo stated: “This new joint venture represents a significant step forward in making quality healthcare more accessible to our patients. By integrating K Health’s AI platform with our existing care services, we're expanding our ability to deliver comprehensive primary care that meets patients where they are.”
K Health co-founder and CPO Ran Shaul stated: “We are redefining primary care and defining a new patient centric standard of care.
“The K Health technology will be available to millions of patients across numerous health system partnerships that K Health has formed across the country. The partnership with Northwell represents a tremendous opportunity to change primary care for the better of patients and providers.”
Northwell joins health systems Hackensack Meridian Health, Cedars-Sinai, Hartford HealthCare, Mass General Brigham and the Mayo Clinic in collaborating with K Health.
In October 2025, Northwell implemented the ambient AI platform of Abridge across its 28 hospitals to enhance the clinical documentation of patient conversations as part of its digital transformation strategy.
