CLEAR and Tampa General Hospital (TGH) have announced a partnership for the integration of CLEAR1, CLEAR’s biometric identity verification platform, into TGH’s identity access management system (IAM), PingOne DaVinci.
The integration automates password reset for TGH hospital staff, replacing manual help desk processes with biometric verification.
This partnership aims to strengthen resilience against tactics such as social engineering, credential theft, and impersonation through deepfakes.
TGH executive vice-president and chief digital and innovation officer Scott Arnold said: “Partnering with CLEAR marks a pivotal step in our commitment to enhancing our team member digital experience and delivering the identity assurance needed in the current cyber threat landscape.
“Together, we’re reducing friction and ensuring privacy is protected at every turn.”
A joint case study details operational and security outcomes from using CLEAR1, including improved assurance that only authorised members regain access to systems, alongside efficiency gains in account recovery.
Since its rollout, TGH has automated 80% of account recovery requests, cut multi-factor authentication reset times from 4.5 days to 20 minutes, and reduced account-related support calls by 22%.
The integration also replaced the hospital’s 90-day password reset cycle with biometric multi-factor authentication.
The deployment, embedded within Ping Identity’s PingOne DaVinci platform, required no custom development and was completed in under three weeks.
Staff identities are verified using a government-issued ID and a selfie during initial setup, creating a privacy-protected identity for future use.
TGH intends to extend CLEAR-powered identity verification to patient-facing systems, including Epic MyChart, to support secure digital access across clinical workflows.
CLEAR CEO Caryn Seidman Becker said: “CLEAR is proud to bring our secure, trusted identity platform into TGH’s security ecosystem.
“With our multi-layered approach to identity, we help organisations protect against today’s cyber threats while giving healthcare professionals a faster, easier way to get back to caring for patients.”
