Healthcare technology company AccuReg has introduced EngageCare, a single integrated digital platform that manages patient access, intake, and engagement across the entire care setting.
The new solution is designed to help health systems, hospitals, and large specialty clinics to provide digital consumer experience to their patients and hospital staff.
In addition to improving patient experience and safety, it helps to reduce costs, capture revenue, prevent denials, enable vendor consolidation, and improve patient loyalty, the company claimed.
It is claimed to deliver accurate patient estimates and processes payments and also help patients to perform many tasks that are traditionally completed by registrars and front office.
Patients can receive invitations through text, voice, or email alert to pre-register, verify and update their information using smartphones, tablets, or computers.
EngageCare can capture and upload patient insurance cards and drivers’ licenses using OCR and converts images into usable registration data.
AccuReg CEO and founder Paul Shorrosh said: “EngageCare provides an optimal consumer experience, expedites patient access and provides the safe, convenient digital experience other industries have offered for more than a decade. It’s time for healthcare to catch up, and EngageCare is the solution.
“By combining our market-leading patient access solutions and innovative digital patient intake and engagement tools into a single platform, hospitals can consolidate vendors, improve payment certainty and pivot to the digital healthcare experience patients expect.”
The new solution also provides automated registration audits, eligibility verification and benefits validation, which ensures data integrity to prevent denials and costly rework.
Additionally, patients receive automated reminders prior to their appointments to reduce no-shows, provide directions and enable customisable instructions.