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June 13, 2018

Norse Care awards contract to Civica to automate financial and operational management

Norse Care, a care home provider in Norfolk, UK, has awarded a five-year contract to Civica, a business-critical software applications and digital solutions provider, to automate its financial and operational management.

Norse Care, a care home provider in Norfolk, UK, has awarded a five-year contract to Civica, a business-critical software applications and digital solutions provider, to automate its financial and operational management.

Under the contract, which is valued at £480,000, Civica will provide Coldharbour Residential Care software to help Norse Care reduce its administration time in manual planning and recording rotas, besides automating and streamlining processes of enquiry and billing.

With the streamlining of the operational process, over 1,250 employees will have time to focus on delivering quality care services and planning to almost 2,000 residents across its 34 care homes.

Norse Care will utilise Civica’s Residential Care solution to record time and attendance, manage workforce as well as for data analytics, billing, finance and cost control. This will enable Norse Care to unify its health and care practices and to ensure a seamless operation of the homes.

With this solution, managers can monitor admissions and discharges, fill vacant beds, check occupancy levels and compare actual working hours against budgets, thereby enabling them to gain a complete overview of the organisational activity.

Norse Care will install the system’s biometric clocking in and out for employees in order to gain accurate time and attendance records, which will in turn enable the organisation to achieve savings of 1-3%.

Further, Norse Care will launch a Care Professionals Portal to produce further cost savings through management of care home employees, who will be able to identify available shifts from their mobile devices or a portal. This will reduce Norse Care’s dependence on agency workers.

In the wake of EU GDPR legislation, which came into force in May,  Norse Care will implement Coldharbour GDPR Enterprise Manager, which will allow care homes to record the consent of residents and employees.

Norse Care procurement and contracts manager Simon Bullimore said: “We chose Civica to be our strategic partner due to Coldharbour software’s impressive functionality and record of successful integrations with accounts and payroll systems.

“The tender process we followed was complex and structured in a way that the best bidder would come out on top. Civica’s expertise in developing solutions designed specifically for the health and care industry meant we knew we’d be implementing a fit-for-purpose solution which would help us bring our systems into the digital era.”

Civica sales director for health and care Mike Moreton said: “The residential care industry as a whole is being challenged with rising costs and workforce pressures. We recognised that Norse Care needed a system that would enable it to re-define how it works and improve the use of its resources.

“Through its implementation Norse Care will be able to maximise income, control costs and improve operational efficiencies to allow it to continue to expand and provide ever-improving support and care for residents in the future.”

Civica claimed that 80% of top 20 residential and community care providers in the UK utilise Coldharbour.

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