Formative Health, a technology-enabled health services company, has partnered with Conversa Health to offer customised patient care through automated digital conversations.

Formativ teams up with physician practices, hospitals and health systems to manage all aspects of their patients’ experiences. It will now use Conversa to allow its clients to communicate easier and faster with patients.

This partnership will enable Formativ to bolster its Patient Engagement Platform (PEP) as Conversa offers personalised, automated conversations to track, manage, and engage patients.

With Conversa, Formativ now provides a “conversational AI” platform that enables care teams and patients to communicate all time during chronic care, pre-and post-surgical care, post-acute care.

Formativ CTO David Harvey said: “As we add functionality to our Patient Engagement Platform, we’re excited to incorporate Conversa’s conversational AI to help us communicate with patients across channels and coordinate care.”

“Increasingly, patients are looking to interact with their healthcare providers in more ways, including chat. Having the ability to connect with patients on their terms will ultimately lead to a better experience and better outcomes.”

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Formativ’s automated technology capabilities and live Patient Engagement Specialists can easily intervene in case of any emergencies so that patients are immediately connected to the care they require.

Conversa offers chats between patients and providers on any device without logins or software downloads. A secure browser is required to push email, text or direct inbox notifications.

Conversa co-founder and CEO West Shell III said: “The expectations of digitally savvy consumers and healthcare economic realities are driving a transformational shift from episodic visit-centered care to new models of continuous, collaborative virtual care experiences.

“This market momentum is accelerating demand from healthcare organizations to adopt personalised, automated communication solutions like Conversa to strengthen and proactively manage their valuable patient relationships. We are excited about the partnership with Formativ and integrating our capabilities into their Patient Engagement Platform.”