End-to-end conversational platform provider IntelePeer has entered into a partnership with Redox to expedite the deployment of conversational artificial intelligence (AI) solutions in the healthcare sector.
This collaboration aims to streamline patient engagement and automate communications for healthcare organisations, thereby driving better outcomes.
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IntelePeer’s SmartAgent and SmartOffice solutions, coupled with Redox’s interoperability capabilities, offer an AI solution that can be deployed with secure access into hundreds of healthcare applications.
These encompass electronic health record (EHR) systems and practice management solutions (PMS), enabling organisations to achieve significant financial returns in under three months.
IntelePeer CEO Frank Fawzi said: “IntelePeer is deeply committed to helping private equity-backed healthcare organisations achieve tangible business results in less than 90 days.
“By integrating Redox’s industry-leading interoperability network with IntelePeer’s AI-powered automation platform, we’re eliminating one of the biggest pain points our healthcare customers face- connecting their communications systems within complex EHR and PMS environments.”
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By GlobalDataRedox’s platform, compatible with over 90 EHR systems, allows organisations to increase revenue and drive efficiency through enhanced and automated appointment management and payment systems.
Redox chief product officer Rachel Witalec said: “With Redox’s real-time, bi-directional data exchange, IntelePeer customers can deliver personalised and connected experiences at the right time to improve patient care management and drive greater operational efficiencies.
“Dealing with disparate legacy data from multiple source formats is complex. Redox simplifies the process, delivering the necessary data in real-time to automate workflows and bring use cases to life, all while increasing in-office productivity.”
IntelePeer’s SmartAgent solution is designed to automate inbound interactions for medical and dental practices, streamlining front office duties and enabling self-service communications.
It helps to manage spikes in call capacity and engages patients with conversational AI for appointment management.
SmartOffice provides automation for multi-facility practices, allowing routine patient interactions to be managed without human intervention.
