Kyruus has collaborated with Hyro to help healthcare organisations boost online conversion through digital self-service and streamline patient access.

The collaboration will allow healthcare organisations to enhance Hyro’s Adaptive Communications Platform with Kyruus’ provider search, match, and scheduling capabilities.

This will allow consumers to easily find and book care using a single online experience.

Kyruus Emerging Markets general manager Gail Airasian said: “Accurate, consistent, and real-time provider and location data forms the foundation for successful patient access and digital transformation strategies.

“We are excited to partner with an innovative company like Hyro to help healthcare organizations fully leverage their investments in provider data to connect patients with the right care—across channels—through a convenient, modern experience.”

The company stated that healthcare organisations will be able to use robust provider, service, and location data from Kyruus’ data management platform, KyruusOne.

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By GlobalData

This will enhance conversational experiences through Hyro’s Adaptive Communications Platform, including AI-powered chat interfaces along with advanced conversational analytics.

The integration between KyruusOne and Hyro is powered by the Kyruus ProviderMatch Search API.

It will allow joint customers to provide consumer self-service through website assistants by offering consumers a quick, intuitive way to search for healthcare provider and book an appointment online.

The two solutions together will help healthcare organisations streamline patient access, boost online conversion rates and help meet the increasing consumer demand for digital self-service.

Hyro CEO Israel Krush said: “Hyro’s core competency is automatically converting healthcare data into easy conversations for patients.

“Through this partnership, Hyro and Kyruus can further improve patient access with best-in-class data throughout the entire patient journey—from matching the most relevant physician based on a patient’s needs and preferences, to successfully scheduling appointments and follow ups.”