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February 19, 2012

CQC report highlights failings at UK care home

The Care Quality Commission (CQC), UK, has warned Kingsley House care home in Wallasey, Merseyside, that it must improve services after inspectors found that the provider was failing to comply with seven of the government's standards of quality and safety.

The Care Quality Commission (CQC), UK, has warned Kingsley House care home in Wallasey, Merseyside, that it must improve services after inspectors found that the provider was failing to comply with seven of the government’s standards of quality and safety.

The inspectors visited the care home, which accommodates up to 16 adults with mental health needs, in December 2011 and January 2012.

CQC North West region director Debbie Westhead said, "The provider needs to ensure that robust systems are put in place to check the quality of service provision."

"Staff training should be made available as a priority, so that staff have the right knowledge and skills to ensure that people are receiving the specific support they require," Westhead added.

Among the Commission’s concerns were safety and suitability of premises, care and welfare, medicines management, supporting staff, assessing the quality of service provision, safeguarding arrangements, and respecting an individual’s rights.

Inspectors found incomplete or inaccurate care plan records for some people living in the home, which might result in inappropriate care or support.

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The care home has also failed to maintain proper medication administration records and manage the administration of medicines.

According to the Commission, the provider maintained poor standards of hygiene and cleanliness and the staff lacked the right knowledge and skills to provide adequate care and support to residents.

Inspectors found no evidence of an internal monitoring system in place to assess the quality of service being provided.

"We will continue to monitor Kinsgley House and will return to check that improvements have been made," Westhead said.

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