US-based multi-specialty hospital Magnolia Regional Health Center has selected AccuReg Patient Concierge Services to improve patient experience.

The AccuReg Patient Concierge Services will include verifying patient insurance and benefits, providing an estimate of how much the patient will owe and offering financial assistance if required.

In addition, the AccuReg team will be responsible for the complete registration process using advanced technology and experienced patient access professionals.

Magnolia Regional Health Center patient access director Deonne Henry said: "Our goal is to complete all required paperwork prior to the patient's arrival at the hospital so that they can be expedited through registration.

"The AccuReg Patient Concierge Services team will help us provide more personalised service for everything from clinical instructions to driving directions and hospital parking.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

“The AccuReg pre-service welcome call will also identify special patient needs in advance so, for example, we will know if the patient requires special assistance and can have a wheelchair waiting for them."

According to Magnolia Regional Health Center CFO and senior vice-president of finance Brian Craven, AccuReg Patient Concierge Services team's registration process will help reduce payer denials without having to hire and train staff for the process.

Magnolia is also using AccuReg systems for registration question and answer, eligibility and benefits verification, medical necessity screening, authorisation detection and retrieval, patient estimates and point of service collections.

Image: Representatives of Magnolia Regional Health Center. Photo: courtesy of PRNewsFoto/AccuReg.