US-based multi-specialty hospital Magnolia Regional Health Center has selected AccuReg Patient Concierge Services to improve patient experience.

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The AccuReg Patient Concierge Services will include verifying patient insurance and benefits, providing an estimate of how much the patient will owe and offering financial assistance if required.

In addition, the AccuReg team will be responsible for the complete registration process using advanced technology and experienced patient access professionals.

Magnolia Regional Health Center patient access director Deonne Henry said: "Our goal is to complete all required paperwork prior to the patient's arrival at the hospital so that they can be expedited through registration.

"The AccuReg Patient Concierge Services team will help us provide more personalised service for everything from clinical instructions to driving directions and hospital parking.

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“The AccuReg pre-service welcome call will also identify special patient needs in advance so, for example, we will know if the patient requires special assistance and can have a wheelchair waiting for them."

According to Magnolia Regional Health Center CFO and senior vice-president of finance Brian Craven, AccuReg Patient Concierge Services team's registration process will help reduce payer denials without having to hire and train staff for the process.

Magnolia is also using AccuReg systems for registration question and answer, eligibility and benefits verification, medical necessity screening, authorisation detection and retrieval, patient estimates and point of service collections.

Image: Representatives of Magnolia Regional Health Center. Photo: courtesy of PRNewsFoto/AccuReg.