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January 13, 2016

St George Hospital to use Spok for fast delivery of radiology results to clinicians’ smartphones

Australia's St George Hospital has selected Spok solutions for radiology result notification and as a web directory to improve clinician communications and patient care.

Australia’s St George Hospital has selected Spok solutions for radiology result notification and as a web directory to improve clinician communications and patient care.

These solutions provide all radiology test results directly to clinicians’ smartphones, which helps the hospital to improve turnaround time for communicating the findings, which accelerates patient treatment plans and care.

According to St George, it wanted a system that would allow radiology to automatically communicate the report to the requesting doctor in addition to sending the report to the electronic medical record (EMR).

St George Hospital Radiology director Dr Derek Glenn said: "With Spok solutions in place, all radiology test results, including preliminary and authorised results, are automatically sent to the doctor who requested the test."

The Spok Mobile secure smartphone messaging app encrypts messages from the Radiology Information System (RIS) and sends them to the clinician.

Based on the requesting doctor identity received from the EMR and the list of matching registered users in the secure Spok directory, the test results reach the right clinician’s preferred device.

"The reporting and audit trail capabilities of Spok’s solutions give us a clear view of the communications from start to finish."

Spok Mobile allows the hospital’s clinicians to accept or reject notifications and securely forward messages to other registered clinicians as needed.

The hospital’s Department of Radiology also uses Spok’s radiology result notification solution to notify referring clinicians when images are available in the system, before the report is generated.

Dr Glenn added: "We needed a way to measure the turnaround time it takes for requesting clinicians to actually receive and acknowledge test results after they are made available.

"The reporting and audit trail capabilities of Spok’s solutions give us a clear view of the communications from start to finish.

"This was a request from the referring community that we hadn’t considered before.

"Keeping doctors up-to-date on where their patients are in the imaging chain goes a long way in expediting the patient journey.

"This means that the requesting doctor receives an automatically generated ‘images available’ message as soon as the images are created."

The 627-bed St George Hospital offers Level 1 Trauma care for the district and is the major teaching hospital for University of New South Wales.

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