Ochsner Health in the US has collaborated with Loyal for its artificial intelligence (AI)-powered solutions to provide better care to patients and patient self-scheduling capabilities.

The move is part of the company’s digital front door strategy.

Loyal CEO Chad Mallory said: “Ochsner Health is known for its commitment to making high-quality healthcare more accessible, affordable, convenient and effective – all things Loyal aims to do.

“We are thrilled to partner with Ochsner Health and look forward to helping their patients access appropriate care with an improved online experience.”

Under the partnership, Ochsner Health plans to deploy Loyal’s Guide, an AI healthcare chatbot and live chat solution.

It manages the appointment scheduling, billing questions and different types of triage functionality for hospitals.

The solution will also enable the patients to pose different questions, that they may have via the MyOchsner patient portal, to aid them in navigating the electronic medical record.

Ochsner Health digital content and creative media assistant vice-president Amber Welch said: “Now, more than ever, it is important we take this step to improve our online experience so patients can access the care they need in a manner that is convenient and safe.

“These services are essential to our business and our ability to fulfil our commitment to making our communities healthier, especially in the wake of Covid-19.”

The AI-powered solutions are expected to mitigate the burdens on call centre teams and billing support staff and also provide better patient experience.