The Queen’s Health System, a private non-profit hospital in Hawaii, US, has turned to Medaptus for its electronic health record (EHR) integrated patient assignment tool Assign.   

Implementation of Assign is expected to enhance the healthcare system’s efficiency of daily patient assignments.  

The solution is specifically designed to automate complex patient assignment tasks.  

By leveraging advanced rules and algorithms, Assign assigns patients to healthcare providers based on key factors such as continuity of care and workload balance, thereby removing the manual effort previously required in creating daily patient lists. 

This collaboration will allow The Queen’s Health System to replace manual and time-intensive processes with an automated system that ensures balanced workloads and continuity of care for providers. 

According to Medaptus, The Queen’s Health System faced challenges with their manual patient assignment process, which was especially burdensome as their patient census often exceeded 350, with the hospital operating at 101% capacity.  

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The manual system struggled to ensure balanced provider workloads and maintain geographic considerations across their extensive campus, which encompasses 14 different geographic regions. 

With Assign, The Queen’s Health System can now automate their patient assignment process, seamlessly integrating with their existing ‘Epic’ EHR system.  

Medaptus said its Assign software pulls the patient census data from Epic, assigns patients to appropriate providers, and adheres to the healthcare system’s predefined rules, such as prioritising geographic location or continuity of care.  

This helps in saving time, enhancing the overall experience for both physicians and patients. 

Medaptus general manager Malachi Charbonneau said: “Assign’s unique capabilities will revolutionise the assignment process, enabling The Queen’s Health System to not only ensure fair workloads, but also improve efficiency, ensure continuity of care for patients, and manage geography across their complex campus.” 

The Queen’s Health System Patient Care vice president Alexandra Wroe said: “We are looking forward to also enhancing our patient assignment process to take into account factors that we could never do manually such as continuity of care, which enables us to provide a better patient experience.” 

Medaptus’ software automates complex patient assignment tasks, enhancing experience for both physicians and patients.