US-based healthcare communications firm Spok has introduced its cloud-native innovative healthcare communication platform in Australia.
Powered by Amazon Web Services (AWS), Spok Go delivers clinical information to care teams when and where it matters most to improve patient outcomes.
The communication platform automates the key clinical processes along with the context required for clinicians to make informed care decisions.
It secures text messaging, route, escalates clinical alerts, centralises directory details and provides on-call scheduling information.
Spok Go also features messaging solutions to support care team communication, operator console and emergency notification.
Spok president and CEO Vincent D. Kelly said: “Spok Go is redefining the standard of smart, efficient healthcare communications by reducing the complexity that has long plagued everyday clinical interactions.
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“We are pleased to expand the game-changing Spok Go platform into the Australian market with the ability to meet the specific compliance and workflow needs of these hospitals and healthcare systems.”
The enhanced Spok Go provides compliance with local data residency and security regulations to protect patient information and includes compliance with the Australian Privacy Principles (APPs).
According to the company, no hospital, operational, or patient data of any kind in Australia is transferred out of the country.
The Spok Go platform, all data and AWS are also said to be operated strictly within the borders of the country.
It is claimed to offer excellent user experience and improved message delivery speeds for all the customers in a deployed region.
It also provides local language support to meet the country-specific compliance and language requirements.