Teladoc Health and Microsoft have expanded their partnership to automate clinical documentation during virtual and in-patient care.

This tie-up is expected to reduce the administrative burden on healthcare workers for up to two hours per day, freeing them up to spend time with patients.

It will leverage Microsoft Azure OpenAI Service, Azure Cognitive Services, and the Nuance Dragon Ambient eXperience (DAX) to create a more streamlined documentation process.

Besides, the medical group will utilise Nuance DAX Express, a workflow-integrated, AI-driven clinical documentation application.

The application will blend Nuance’s conversational and ambient AI with the new AI model, GPT4, in the Azure OpenAI Service.

This will allow for quick and accurate reporting of encounters to other virtual and community-based clinicians, to better coordinate care.

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The collaboration is considered to be a significant step forward in the use of AI to improve healthcare.

Nuance, a Microsoft company, executive vice-president and general manager of healthcare Diana Nole said: “Adding Nuance DAX and DAX Express into the Teladoc Health ecosystem represents the type of collaborative innovation needed to serve the rapidly changing needs of clinicians and patients across the care continuum.

“It addresses the pressing challenge of reducing clinicians’ administrative workloads in some of the most demanding and dynamic care environments in healthcare.

“Moreover, it combines the efficiency and advanced power of conversational, ambient and generative AI to give physicians the tools and information they need to provide timely, high-quality, reassuring and personalised care in any location, especially in urgent and virtual care circumstances when patients need it the most.”