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July 29, 2021

WELL Health introduces chatbot service for healthcare providers

ChatAssist AI to designed to enable better communications between healthcare providers and their patients.

US-based software company Well Health has introduced an AI-powered chatbot service for healthcare providers.

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  • Case studies
  • Sector scorecard

According to our recent survey, almost two-thirds of pharma professionals expect AI to be the leading disruptive technology in the pharma sector over the next two years. With threats to the industry exacerbated by the COVID-19 pandemic, you should be proactive in adapting strategies and processes to help you remain competitive. Download the full report to get ahead of the competition.

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The offering, called ChatAssist AI, is designed to facilitate communications between healthcare providers and their patients.

ChatAssist AI uses a sophisticated Natural Language Understanding (NLU) engine and can respond to millions of diverse, unstructured queries.

The solution features Intelligent Assistance which uses conversational AI to interpret a query and informs ChatAssist AI engine to trigger an appropriate response.

It features a Content Library with pre-built conversation templates to accelerate its deployment. The healthcare providers can also use its Custom Conversations feature to build and tailor conversations according to requirements.

ChatAssist AI also has an Analytics feature that offers access to pre-built reports and dashboards to analyse conversation performance and operational impact.

Additionally, the platform’s Connect API will enable users pull relevant data from ChatAssist AI conversations into other digital systems.

WELL Health founder and CEO Guillaume de Zwirek said: “ChatAssist AI automates thousands of conversations between patients and providers, and gracefully hands off to staff when human intervention is required.

“ChatAssist AI can independently navigate complex, multi-step patient communications, resulting in a positive experience for both patients and staff. Patient satisfaction improves with a faster response time from providers and staff are freed up to focus on high-touch interactions that their jobs demand.”

Sansum Clinic in California conducted a six-month pilot study using ChatAssist AI. An assessment of the pilot shows that 95% of the conversations were successfully completed without staff intervention.

Related Companies

Free Whitepaper
img

How is AI impacting the future of Healthcare?

The applications of AI in healthcare are many, with the potential to transform key aspects of the industry and drive innovation. Uses include data management, remote surgery, diagnostic and procedural AI assistants, drug discovery, and clinical trial design. GlobalData forecasts that the market for AI platforms for the entire healthcare industry will reach $4.3bn by 2024, up from $1.5bn in 2019.

GlobalData’s AI in Healthcare Thematic Research report provides you with an in-depth lens into the impact of artificial intelligence on the industry. We highlight both the challenges and opportunities associated with the innovative technology now, and in the future. Our report also covers:

  • Major players and companies
  • Market size and growth forecasts
  • Case studies
  • Sector scorecard

According to our recent survey, almost two-thirds of pharma professionals expect AI to be the leading disruptive technology in the pharma sector over the next two years. With threats to the industry exacerbated by the COVID-19 pandemic, you should be proactive in adapting strategies and processes to help you remain competitive. Download the full report to get ahead of the competition.

by GlobalData
Enter your details here to receive your free Whitepaper.

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