Bon Secours Mercy Health’s (BSMH) venture arm Accrete Health Partners has entered a partnership with Atalan to co-develop a patient experience intelligence module.

The collaboration focuses on the Atalan PX module that aims to connect clinician retention with patient experience, supporting health systems in improving workforce stability and patient outcomes.

Atalan PX introduces a unified approach by integrating workforce engagement data and patient experience, addressing the challenge of fragmented information commonly faced by frontline leaders.

The platform uses AI to highlight operational patterns and guide targeted actions, helping health system leaders improve the care experience and support team engagement.

The partnership follows a previous collaboration between BSMH and Atalan, which trialled the latter’s Clinical Retention Intelligence platform in a regional market.

After observing favourable outcomes within six months, BSMH decided to broaden the implementation of the platform across further markets, extending its support to additional clinical teams.

BSMH and Accrete Health Partners digital ventures vice-president Cyril Philip said: “Accrete Health Partners was created to identify, test, and invest in emerging technologies that advance operational and clinical innovation across the system and beyond.

“Our Acceleration Funds allow us to move quickly with high-performing startup partners and co-develop solutions alongside our clinical and operational leaders. This funding helps launch an expanded partnership with Atalan, whose PX platform offers new ways to enhance its core product with new data and insights.”

Atalan CEO and founder Tiffany Chan said: “Our collaboration with BSMH and Accrete reflects a shared vision: workforce stability and patient experience are inseparable. Together, we’re building a new model for connected performance intelligence in healthcare.”