Tampa General Hospital (TGH) in the US has incorporated Hyro’s voice AI agent skills suite into its administrative operations.

This partnership enhanced TGH’s call centre operations and supported prescription management, appointment scheduling, MyChart support and billing inquiries.

The hospital selected Hyro for its specialised healthcare AI capabilities and interoperability with Epic EHR and multiple telephony and call centre-as-a-service providers.

Within two weeks of going live, the hospital saw a 21% rise in appointments scheduled by its experience centre.

Daily call abandonment rates dropped by 56%, from 34% to 14.9%, while average wait times reduced by 58%, falling from 6.2 minutes to 2.4 minutes as the agents helped route patients to the right services, removing friction and streamlining scheduling in real time.

The initial rollout focused on contextual transfer capabilities and appointment management. Plans include expanding to specialty-specific scheduling.

The partnership launched production-grade voice AI agents within three months through a collaborative, agile deployment model that enabled rapid workflow optimisation based on patient interactions. This approach ensured a smooth go-live and quick realisation of benefits.

TGH executive vice-president and chief digital and innovation officer Scott Arnold said: “Tampa General is deeply committed to reimagining how we connect with our patients. Every call, every message, every interaction is an opportunity to make care more accessible and personal.

“By partnering with Hyro, we’ve been able to leverage the power of responsible AI agents to meet patients where they are, whether on the phone, online, or via text, and provide them with faster, more intuitive access to the services they need.”

In August 2025, CLEAR and TGH announced a partnership for the integration of CLEAR1 biometric identity verification platform into TGH’s identity access management system, PingOne DaVinci.