Massachusetts-based company athenahealth has launched the Patient Digital Engagement Index to aid medical practices in measuring and improving how they interact with and support their patients.
It is intended to enable both providers and patients to have a more digital, technology-enabled experience that will ultimately lead to better care for patients.
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Currently, the index’s release is limited, but it will be launched to all athenahealth customers by the end of this year.
Equipped with the index, medical practices can understand how their patients engage with them across the digital space on important aspects, including health information updates, appointment scheduling and payment options.
The index is available in the athenaOne Insights Dashboard, and allows practices to measure the digital engagement of the patients with them, and compare their performance against similar entities on the athenahealth network.
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It also utilise important insights, training and best practices to bolster the digital engagement between patients and the practice.
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By GlobalDataathenahealth chief product officer Paul Brient said: “The Patient Digital Engagement Index represents another significant milestone in athenahealth’s journey to create a consumer-grade patient experience, enabling providers and patients to more seamlessly manage health and wellness as active partners to drive better outcomes.
“With healthcare lagging most other industries in terms of digitisation, we are excited to help our customers deliver a higher-quality patient experience and promote patient loyalty.”
The index is the latest in a line of many patient experience enhancements made to athenaOne, which is an integrated, cloud-based electronic health record, medical billing and patient engagement solution.
Earlier this year, athenahealth launched athenaPatient, a mobile app that allows patients to track upcoming appointments, access health information, including test results, and also connect with care teams that use athenahealth.
