Covid-19: Blue Shield of California rolls out triad tool to manage patient influx

19 March 2020 (Last Updated April 8th, 2020 18:39)

Blue Shield of California has rolled out a new digital triage tool to assist network hospitals manage inflow of patients seeking advice on coronavirus Covid-19.

Covid-19: Blue Shield of California rolls out triad tool to manage patient influx
The new digital triage tool will assist network hospitals to manage inflow of patients seeking advice on coronavirus (Covid-19). Credit: Bruno /Germany from Pixabay.

Blue Shield of California has rolled out a new digital triage tool to assist network hospitals manage inflow of patients seeking advice on coronavirus Covid-19.

The new tool called Covid-19 Screener and Emergency Response Assistant (Covid-19 SERA) will help patients guide to the appropriate medical settings based on their health situation.

Patients can access Covid-19 SERA through their smartphones, laptops or tablets on a participating hospital’s website.

The tool will categorise patients based on their replies to a basic questionnaire. Accordingly, it will enable the hospitals to reduce burden at frontend and expedite treatment processes.

Developed by GYANT, the Covid-19 SERA service can be implemented on a hospital’s website in 48 hours.

Blue Shield will bear all the implementation costs for three months during the pandemic period.

Blue Shield Healthcare Quality and Affordability executive vice-president Terry Gilliland said: “The tool provides relief to hospitals’ overburdened call centres and front-desk resources.

“It can direct low-acuity cases to the appropriate medical settings and provide relevant information to patients affected by Covid-19 so that they can quickly receive medical care and help curb community transmission.

“These are trying times for everyone and we believe this system can make a difference for hospitals as they do their best to provide medical care for patients.”

Blue Shield of California is a not-for-profit organisation and member of the Blue Cross Blue Shield Association with over four million members.