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June 27, 2022

Memorial Hermann partners with Contessa to offer at-home care to patients

Contessa’s hospital care at home model is claimed to have cut down readmission rates by 44%.

Memorial Hermann Health System, a not-for-profit health system, has partnered with Amedisys company Contessa to offer home-based medical, rehabilitation and palliative care to patients in Texas, US.

With this partnership, Memorial Hermann will be able to provide acute hospital care, post-hospitalisation skilled nursing care, and palliative care to patients from the comfort of their own homes, instead of only the traditional inpatient or rehabilitation facilities.

Contessa’s hospital care at home model is claimed to have cut down readmission rates by 44% and hospital length of stay by 35%, and achieve a patient satisfaction rate of over 90%.

Memorial Hermann president and CEO Dr. David Callender said: “Our new partnership with Contessa exemplifies Memorial Hermann’s commitment to deploying innovative care models by transforming our service lines to put the patient experience front and center.

“Offering at-home care options gives our patients more convenient choices and truly puts them at the center of care delivery.”

Depending on meeting the eligibility criteria and the approval of the patient, participating patients will be discharged directly from the emergency centre without having to be admitted as inpatient. They can be transferred home quickly with easy-to-use remote patient monitoring devices.

Patients will immediately commence getting both in-person and virtual visits from their care team daily.

Due to this care delivery model, patients can recover in the familiarity of their own home, while also getting expert medical care from Memorial Hermann clinicians and providers.

Besides receiving hospital care at home, patients can choose if they would like to get rehabilitation care at home.

Skilled nursing care at home enables those patients, who are eligible for admission to a skilled nursing facility after a hospital stay, to have the option to get rehabilitation and other medical services in their home.

Palliative care at home offers further support to seriously ill patients, their families, and their caregivers.

Furthermore, patients are offered complete coordinated care through in-home or virtual visits from Memorial Hermann care team members. They can also have in-depth discussions about their conditions and treatment plans, as well as social services.

Contessa chief executive officer Travis Messina said, “Memorial Hermann is committed to investing in community-based care. “Contessa’s comprehensive home-based care model mirrors that vision and ensures patients have access to the right care, at the right time, and in the right place. Together, we are redefining healthcare for Southeast Texans.”

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