The UK Care Quality Commission (CQC) has warned Priory (Watton) Limited that it must make necessary improvements to its Buckingham Lodge Care Home to meet essential standards of quality and safety.
During an inspection in December last year, CQC inspectors found that the care home is failing to comply with all six essential standards.
According to the Commission, the care home was lacking in three major areas: care and welfare of people who use services; safeguarding people from abuse; and management of medicines.
The inspectors found that important details within individual care files were missing and patient referrals to outside organisations were not being correctly followed up or completed.
Some staff had received no safeguarding training, and there were not enough systems in place to ensure that people are protected from harm, the commission said.
Inspectors also discovered that the care home did not have an effective auditing system to protect people’s health and welfare with the administration of medication.
CQC East of England regional director Frances Carey said, "The failings at Buckingham Lodge Care Home are a real concern and improvements need to be made."
"Where improvements are not made we have a range of enforcement powers that can be used, including prosecution, closure or restriction of services," Carey added.