NHS hospitals to use digital workforce to fight Covid-19

19 May 2020 (Last Updated May 19th, 2020 14:45)

Multiple NHS Trusts hospitals are set to use Blue Prism Cloud's intelligent automation platform to adopt digital workforce to speed-up change and combat Covid-19 crisis.

NHS hospitals to use digital workforce to fight Covid-19
The digital workers are expected to help NHS automate various activities across functions. Credit: Goumbik from Pixabay.

Multiple NHS Trusts hospitals are set to use Blue Prism Cloud’s intelligent automation platform to adopt digital workforce to speed-up change and combat Covid-19 crisis.

The artificial intelligence (AI)-powered digital workers are expected to help NHS automate various activities across functions, allowing more time to cater to frontline NHS staff.

Over the past weeks, Blue Prism Cloud platform has been deployed by Aneurin Bevan University Health Board, University Hospitals of Morecambe Bay, North East London Commissioning Support Unit, Great Western Hospitals and Leeds Teaching Hospitals.

As well as fighting Covid-19, the technology is intended to accelerate patient outcomes.

Aneurin Bevan Health Board informatics assistant director Mike Ogonovsky said: “There are huge gains to be made in terms of incorporating intelligent automation into healthcare processes. For us the imperative is patient safety and experience.”

Ogonovsky added that manual data transfer between the systems used for the patient journey through primary care, ambulance service, secondary care and community care is associated with the risk of error and delay.

Blue Prism Cloud’s Digital Workforce is expected to address this challenge and help boost quality of care for patients.

The technology offers a set of pre-built automation assets covering more than 40 processes for services and patient communication from admissions to outpatient support.

Through the NHS DX, automations are also available for back office support related to recruitment, HR onboarding and finance processing.

University Hospitals of Morecambe Bay digital services head Marc Hadwin said: “For example, employing Digital Workers to help patients book, prepare for and follow up appointments can ensure everyone receives a wealth of tailored communications, confirming each step of their treatment. 

“For medical staff too, we see countless opportunities for removing the daily burden of updating patient record systems so that they can dedicate their time to providing frontline patient care.”