Plenful, a no-code software platform to automate pharmacy operations, has garnered $9m in a funding round led by Bessemer Venture Partners.

San Francisco-based Plenful leverages artificial intelligence (AI) to automate tasks while still involving human oversight.

Its platform helps automate tasks such as entering patient information, checking for medication savings, and managing finances in healthcare settings.

The company’s CEO Joy Liu recognised the challenges of administrative work in healthcare and created a solution that can adapt to different needs and connect with various data sources.

Liu said: “As a pharmacy operator, I was privileged to work with exceptional pharmacists and technicians and saw the extent of administrative inefficiencies that lead to burnout and healthcare staffing shortages.

“Our use of configurable workflow automation and AI maximises output for operations teams, from supporting revenue growth to eliminating manual work.

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“Plenful’s goal is to free up healthcare staff for top-of-licence tasks and empower organisations to do more with less.”

Plenful’s technology is said to be deployed easily into the healthcare setting owing to it’s no-code system that can be set up in a few weeks, in contrast to traditional systems that take months or years.

Users of Plenful have reported significant reductions in manual work, with up to 97% less work and 50 fewer work hours per day.

Plenful serves healthcare organisations, including hospitals, pharmacies, and manufacturers. Its client list now has 20 firms including Tampa General Hospital (TGH), Renown Health, and Medication Management Partners.

TGH healthcare design vice president Dr. Peter Chang said: “Integrating Plenful into our operations team’s workflow has unlocked our care team’s potential by freeing them up to focus on more meaningful aspects of their work.

“Through complementing the systems we already use in our operations and utilising Plenful’s intuitive automation platform, Plenful has been a seamless adoption process and we are excited about the direct value add of the platform.”