US-based not-for-profit health system Providence has joined forces with Microsoft’s subsidiary Nuance Communications to advance at-scale artificial intelligence (AI) innovation and clinical research in the healthcare industry.  

The partnership aims to foster collaborations between healthcare IT vendors and health systems.  

Providence has already migrated solutions to the cloud and expedited the development and adoption of generative AI applications through its collaboration with Nuance and Microsoft.  

Through the implementation of generative AI-powered applications, the health system aims to improve care quality and access, while lowering physicians’ administrative burdens.  

The health system has also deployed Nuance’s AI solutions, including the Nuance Dragon Ambient eXperience (DAX), Dragon Medical One, and the Nuance PowerScribe radiology reporting solution in the US. 

This collaboration will focus on five key areas, enhancing operational efficiency, accelerating in-house solution development, improving physician and patient experiences, expanding industry collaboration, and advancing clinical research with generative AI.  

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It includes the use of Microsoft Cloud for Healthcare to streamline interoperability and augment clinical decision-making with AI insights from multimodal data. 

The companies will work together to develop and improve AI-powered applications such as Providence MedPearl, ProvidenceChat, Grace and ProvARIA to help primary care physicians by providing referral guidelines for enhanced patient access to specialised care. 

Providence will also deploy solutions such as Nuance DAX Copilot to automate clinical documentation to help physicians provide more personalised care to patients.  

Besides, Providence is trialling Nuance’s Patient Support Intelligent Virtual Assistant (IVA) to improve patient interactions with MyChart.  

The partnership will leverage the combined data access, technologies, and expertise to fast-track solutions that address healthcare challenges and enhance patient outcomes.  

Providence is also piloting Copilot for Microsoft 365, which integrates with Microsoft apps to boost employee productivity and creativity. 

Providence executive vice-president and chief information officer BJ Moore said: “Microsoft and Nuance’s unparalleled expertise, depth of AI applications, and scale enables us to uplevel our innovation, with each organisation bringing tremendous value to the partnership. 

“Our expanded collaboration enables us to rapidly scale and increase the capabilities of many of our existing solutions while creating more personalised and satisfied experiences for patients and providers alike.”