CareCloud has launched stratusAI Desk Agent, an AI front desk assistant for hospitals designed to modernise and automate phone-based patient access.

The agentic AI phone receptionist brings conversational AI into call centre workflows directly to eliminate hold times while minimising manual workload.

It also delivers round-the-clock phone support through completely autonomous, human-like conversations and is integrated with electronic health records (EHR) and practice management (PM) systems.

The latest addition to CareCloud’s AI portfolio, stratusAI Desk Agent was developed within the company’s AI Centre of Excellence and is powered by real-time reasoning and large-language models.

Furthermore, the assistant manages high-volume calls, supporting end-to-end front-desk and patient access centre workflows in hospitals to provide consistent and immediate support for callers.

CareCloud co-CEO Stephen Snyder said: “We believe that the total addressable market for stratusAI Front Desk in the US likely exceeds $4bn annually, representing one of the largest growth opportunities in healthcare technology.

“With the full launch of our new solution, and the critical mass of providers and hospital clients already on our integrated platform, we believe that we are uniquely positioned to lead this transformation by automating the high-volume call operations that drive patient access and operational efficiency across the healthcare ecosystem.”

The AI manages various tasks, including scheduling, rescheduling and cancellations of appointments; processing of prescription refill requests; call triage and intelligent routing; referral and authorisation intake; responses to questions on lab results; and pre-visit instructions along with patient reminders.

It automates these tasks through natural AI voice interactions.

When combined with CareCloud’s conversational intelligence platform, stratusAI Voice Audit, the stratusAI suite provides full visibility into the complete patient phone experience for practices and hospitals.

Capabilities include in-depth monitoring of calls and quality scoring, AI-based performance metrics, and visibility into sentiment, intent and unmet needs of patients.

stratusAI Desk Agent and stratusAI Voice Audit together create a unified AI-powered phone ecosystem aimed at elevating patient access and oversight of operations.

In September 2025, CareCloud introduced the Marketware physician relationship management and analytics platform focused on hospitals, marking an addition to its portfolio through its acquisition of Medsphere.