CharmHealth and PointClickCare have announced a partnership to enable real-time, bidirectional post-acute care data exchange between their platforms.

CharmHealth’s electronic health record (EHR) system will be integrated with PointClickCare’s platform for long-term post-acute care (LTPAC) facilities, aiming to automate information flow and enhance coordination among healthcare providers.

The integration is aimed at supporting LTPAC facilities that face persistent challenges with interoperability, often resulting in gaps in health data exchange with clinicians, hospitals, payers and other partners.

These data silos can lead to rework, delayed authorisations, billing denials, and preventable readmissions. The new integration seeks to address these challenges by allowing instant syncing of patient data across systems.

The integration features automated patient data synchronisation, eliminating manual entry by automatically syncing diagnoses, demographics, medications, allergies, and insurance information from PointClickCare into CharmHealth. This ensures record consistency across both platforms.

Additionally, when providers sign chart notes in CharmHealth, these are instantly transmitted back to PointClickCare as progress notes or documents. The alignment keeps both outpatient and long-term care teams updated on patient status.

By automating repetitive administrative tasks, the integration aims to minimise human error and allow providers to focus more on patient care.

Unified patient data and clinical documentation across platforms are intended to improve care transitions between facilities by enhancing transparency and coordination.

Additionally, the integration aims to streamline information sharing between outpatient providers and long-term care facilities, helping to reduce administrative challenges and enhance the coordination and safety of patient care.

CharmHealth CEO Pramila Srinivasan said: “LTPAC providers are at the centre of high-risk care transitions, but historically have been left out of modern data flows. CharmHealth and PointClickCare are correcting this.

“Our bidirectional integration enables real-time data exchange and simplified workflows with enterprise-grade security for post-acute settings. This reduces administrative burdens and potential errors, cuts authorisation delays, and helps keep patients safer and healthier.”