Ardent Health Services has partnered with digital health platform Loyal Health to deploy the latter’s consumer engagement solutions suite to enhance patient engagement and improve care.
Ardent Health Services operates 30 hospitals and over 200 care sites across six US states.
Loyal’s solutions will be implemented in Ardent facilities, covering the entire patient journey from researching care to post-care communication.
Loyal CEO Chad Mallory said: “Forward-thinking health systems like Ardent are realising that point solutions only address pieces of the patient journey, but ultimately lead to an incomplete view of operations, data silos, and a limited ability to personalise patient recommendations at scale.
“We are excited to work with Ardent to deliver a differentiated digital experience for its patients and also provide increased visibility across the enterprise to help identify and amend gaps in the care experience.”
Loyal platform leverages advanced machine learning to provide personalised guidance to patients, combining consumer insights with the operational capabilities of healthcare systems.
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Additionally, its enterprise view enables Ardent to optimise appointment inventory and enhance efficiency.
Ardent Health Services president and CEO Marty Bonick said: “Ardent is committed to designing a care experience that’s intuitive, comprehensive, and responsive, helping those in need of care get the information they need quickly and conveniently.
“Loyal’s advanced artificial intelligence (AI) capabilities will help us continue innovating and improving patients’ digital experience and connectivity to quality care outcomes.”