Business solutions provider Conduent has formed an alliance with tech giant Microsoft to explore the use of generative artificial intelligence (AI) for the healthcare sector.
Through this collaboration, Conduent aims to enhance quality, productivity, and cycle times for its global clients.
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Leveraging Microsoft Azure OpenAI Service, the initiative focuses on healthcare claims management, customer service platforms, and fraud detection, with three pilots currently in progress.
This partnership will explore multiple use cases across various business processes, ensuring data protection through dedicated AI instances.
The generative AI pilots include the implementation of Azure AI Document Intelligence and Azure OpenAI Service for intelligent data harvesting from healthcare claims documents, which is expected to expedite adjudication processes.
Additionally, the initiative aims to enhance customer service agent responsiveness by incorporating Azure AI Language Service, Azure AI Speech Service, and Azure OpenAI Service.
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By GlobalDataThe companies also look to use Azure Data Factory and Azure OpenAI Service to increase the volume as well as speed of fraud detection processing in payments.
Conduent President and CEO Cliff Skelton said: “With a heritage built on helping our clients improve their business performance through technologies such as automation, machine learning, and digitalisation, we are excited to collaborate with Microsoft to develop the next generation of business solutions that will be powered by generative AI.”
Skelton further emphasised the company’s commitment to using generative AI’s potential to advance solutions and capabilities, leading to enhanced efficiency and productivity for clients and Conduent’s operations.
Echoing this sentiment, Microsoft GM Data & AI Svetlana Reznik highlighted the transformative power of generative AI, noting: “Our collaboration with Conduent will help accelerate AI adoption for their customers in a secure cloud environment.”
Earlier this year, Indian tech company Persistent Systems tapped Microsoft to launch a generative AI-powered population health management solution, which assesses Electronic Health Records (EHR) data to identify Social Determinants of Health (SDoH).
